Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature.
- All orders placed/approved before 2:00 (EST) will be shipped out on same day. Permitting the items(s) are in stock.
- Orders are shipped on business days only (Monday - Friday) excluding federal holidays.
- All products will be carried by UPS. Any shipments over $100 will be required signature confirmation to be delivered.
- All orders require 24-48 hours processing time before shipping.
- All orders placed on Saturday and Sunday will be processed on Monday.
If you are returning or exchanging a product you are not satisfied with, you must notify our Customer Returns Department.
- The Request must be made within 14 days of receiving your order.
- Once you have decided to return the product, email our Customer Service Department to pre-authorize and to request the RMA # (Return Authorization Number) for the returning item.
- We are happy to offer you a exchange or store credit if the product you are returning is in a fully re-saleable condition i.e. unopened and unused, and the return is made within 14 DAYS after the delivery. In this case, you can contact us. Please remember to include the following information in your email: name, email address, order number, product code and reason for return.
- We are unable to process your exchange or store credit until we receive the product back. All items must be unopened, unused and in the original packaging. A restocking fee (up to 25%) may be applied if the item was opened and not in original condition. (Returns for any opened ELECTRONIC PRODUCTS are not refundable/exchangeable unless customer receives wrong/defective products)
- Shipping and handling charges are NOT refundable. The Customer will be responsible for RETURN SHIPPING FEES at any time unless the customer received wrong/defective items.
- Damaged/Wrong Shipment: Please email us within 48 hours of receipt to submit a claim.
- The following items are not eligible for any type of return or exchange and will be refused automatically:
- Any hair that is been tampered with in anyway, making the item appear worn, fingered, or combed out.
- Lace units where the lace has been cut away, tampered with or removed for any reason.
- Items that are not in original packaging and do not have all manufacturer tags cards and/or hair nets attached.
- Clearance Items
- NO returns on all opened package cosmetics and skin care products
- Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.
- Products teased/feathered are considered used/damaged and will be ineligible.
- Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.
- All hair extension, weave, braid hair that has been unwrapped, untied from the packaging, disengaged from the tracks or bundle is NOT RETURNABLE and will be rejected.
It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit.
Note: Customer is solely responsible for shipping any Returned product to myessencebeauty.com. My Essence Beauty recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to My Essence beauty or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
If the customer's returned merchandise is rejected or not approved by our Return's department, the customer is solely responsible for the reship fee to ship the rejected merchandise back to customer. If customer refuses to reship, My Essence Beauty will hold rejected merchandise for 60 days only and will discard the rejected merchandise.
We can only refund you the shipping charge if the item was sent wrong or was defective. Customer is solely responsible for shipping any Returned product to myessencebeauty.com.
Color Charts and Suggestions
Color Charts can display differently from monitor to monitor. Color Charts are provided as a guide of what a color will look like, but can variate from manufacturer to manufacturer. We cannot be held responsible if the color of an item received does not specifically match the color expected by a customer. This policy also applies to color suggestions made by Customer Service representatives.